Ev-Com Terms of Service

1. Your Agreement and Changes

We can change these terms, our rates, or our services at any time. We will give you 30 days written notice before making changes. If you disagree with the new terms, you can cancel your service. Your continued use of the network means you accept the changes. You cannot transfer your agreement to someone else without our permission.

2. Billing, Payments, and Deposits

We bill you one month in advance for regular plans. Pay-per-use items appear on your next bill.

• Bills are due when you receive them.
• We charge a 2.91% monthly late fee (41.09% yearly) on unpaid balances.
• We charge a $50 fee for bounced checks or rejected pre-authorized payments.
• We track data use in kilobytes (1024KB = 1MB).

We may run a credit check and require a security deposit. We refund this deposit after 6 months of on-time payments or when you cancel your account.

3. Acceptable Use Policy

1. Illegal Activity

Do not break the law. You cannot use our network to commit fraud, steal data, or distribute illegal content. We report severe illegal activity, such as child exploitation or physical threats, directly to the RCMP.

2. Network Security and Hacking

You cannot attack other computers or networks. We prohibit the following actions:

• Probing or scanning other systems for weaknesses.
• Bypassing user authentication or security protocols.
• Launching denial-of-service (DDoS) attacks.
• Distributing viruses, trojan horses, worms, or other malicious software.

3. Spam and Harassment

Do not send junk messages. You cannot use our network to send unsolicited bulk emails (spam) or automated text messages. You cannot use our connection to stalk, threaten, or harass anyone online.

4. Reselling and Public Servers

You pay for a personal or small business connection. You cannot resell your network access to your neighbors. You cannot operate high-traffic public servers, such as commercial web hosting or open relays, out of your home. (This doesn't mean small game servers for you and your friends/family, or hosting your small community. This means commercial grade hosting what we offer on a commercial scale)

5. Copyright Infringement

Do not steal digital content. You cannot use our network to illegally download, share, or distribute copyrighted movies, music, software, or images. We comply with all legal copyright takedown notices we receive.

6. Rule Enforcement

We actively monitor our network to prevent abuse. If you break these rules, we can suspend or cancel your service immediately. We do not provide refunds for canceled accounts in these situations. You remain legally responsible for any damage your actions cause to our network infrastructure.

4. Network Coverage, Speeds, and Outages

We run towers in Northern British Columbia. Mountains, trees, and buildings block radio signals. We do not guarantee a perfect connection at all times.

• Your phone might drop service if you travel more than 5 miles outside of town.
• Data speeds change based on network traffic and your physical location.
• We manage bandwidth to keep the network stable for everyone.

If the network goes down, you have 15 days to request a credit. We cap the credit at your monthly service fee. We do not issue credits for outages caused by power failures, severe weather, or cut cables.

5. Hardware and Installation

If you buy home internet, we need access to your property to install the equipment. You agree to let our technicians enter your home at a scheduled time.

You cannot sell, lease, or modify the Ev-Com equipment we provide. You must return our rented equipment within 14 days of cancelling your service. If you keep the equipment, we will charge you the replacement cost.

6. Emergency Services (9-1-1)

Our network routes your calls to emergency dispatchers. You must clearly state your location when you call 9-1-1. Mobile phones do not always transmit your exact GPS coordinates. Do not hang up until the dispatcher tells you to.

7. Privacy and Law Enforcement

We collect your billing data, IP addresses, and call logs to run the network. We store this data on servers in Canada. We never sell your personal information to advertising companies. We give your data to the Royal Canadian Mounted Police (RCMP) only when they present a valid production order or warrant.

8. Cancellation and Trial Periods

You can cancel your service at any time. Tell us the date you want the cancellation to take effect. We prorate your final bill based on the days you actually used the service.

We offer a 15-day trial period for new contracts. If you self-identify with a disability, we extend this to 30 days. During the trial, you can cancel without fees if you stay under half your data limit and return the equipment in good condition.

We can suspend or cancel your service if you fail to pay a past-due account over $50, or if you break our Acceptable Use Policy.