Ev-Com Terms of Service

1. Your Agreement and Changes

We can change these terms, our rates, or our services at any time. We will give you 30 days written notice before making changes. If you disagree with the new terms, you can cancel your service. Your continued use of the network means you accept the changes. You cannot transfer your agreement to someone else without our permission.

2. Billing, Payments, and Deposits

We bill you one month in advance for regular plans. Pay-per-use items appear on your next bill.

• Bills are due when you receive them.
• We charge a 2.91% monthly late fee (41.09% yearly) on unpaid balances.
• We charge a $50 fee for bounced checks or rejected pre-authorized payments.
• We track data use in kilobytes (1024KB = 1MB).

We may run a credit check and require a security deposit. We refund this deposit after 6 months of on-time payments or when you cancel your account.

3. Acceptable Use Policy

1. Illegal Activity

Do not break the law. You cannot use our network to commit fraud, steal data, or distribute illegal content. We report severe illegal activity, such as child exploitation or physical threats, directly to the RCMP.

2. Network Security and Hacking

You cannot attack other computers or networks. We prohibit the following actions:

• Probing or scanning other systems for weaknesses.
• Bypassing user authentication or security protocols.
• Launching denial-of-service (DDoS) attacks.
• Distributing viruses, trojan horses, worms, or other malicious software.

3. Spam and Harassment

Do not send junk messages. You cannot use our network to send unsolicited bulk emails (spam) or automated text messages. You cannot use our connection to stalk, threaten, or harass anyone online.

4. Reselling and Public Servers

You pay for a personal or small business connection. You cannot resell your network access to your neighbors. You cannot operate high-traffic public servers, such as commercial web hosting or open relays, out of your home. (This doesn't mean small game servers for you and your friends/family, or hosting your small community. This means commercial grade hosting what we offer on a commercial scale)

5. Copyright Infringement

Do not steal digital content. You cannot use our network to illegally download, share, or distribute copyrighted movies, music, software, or images. We comply with all legal copyright takedown notices we receive.

6. Rule Enforcement

We actively monitor our network to prevent abuse. If you break these rules, we can suspend or cancel your service immediately. We do not provide refunds for canceled accounts in these situations. You remain legally responsible for any damage your actions cause to our network infrastructure.

4. Network Coverage, Home Network, Roaming, Speeds, and Outages

Our network. Ev-Com operates its own independent mobile network. Current retail mobile service is data-only and is delivered over Ev-Com's licensed radio access network and mobile core. Voice, SMS, 9-1-1 calling and roaming are not presently available.

Home network. Our active home-network footprint is currently in Kitimat, British Columbia. The coverage information published on our mobile-service page at the time of sign-up is authoritative.

Roaming. Ev-Com does not currently provide roaming. Service is unavailable outside the active home-network footprint. We will publish applicable coverage, rates and terms before any roaming service becomes available.

Signal and speed. Mountains, trees, and buildings block radio signals. Data speeds change based on network traffic and your physical location. We manage bandwidth to keep the network stable for everyone. We do not guarantee a perfect connection at all times.

Outages. If the network goes down, you have 15 days to request a credit. We cap the credit at your monthly service fee. We do not issue credits for outages caused by power failures, severe weather, or cut cables.

5. Hardware and Installation

If you buy home internet, we need access to your property to install the equipment. You agree to let our technicians enter your home at a scheduled time.

You cannot sell, lease, or modify the Ev-Com equipment we provide. You must return our rented equipment within 14 days of cancelling your service. If you keep the equipment, we will charge you the replacement cost.

6. Emergency Services (9-1-1)

Current Ev-Com mobile service is data-only and cannot place voice calls, including 9-1-1 calls. Customers must keep another working means of reaching emergency services. Ev-Com will give notice before production voice service becomes available.

7. Privacy and Law Enforcement

We collect billing data, IP addresses and mobile-data session records to run the network. Current Ev-Com service does not generate Ev-Com voice-call records because voice service is not available. We store account and network records on servers in Canada. We never sell personal information to advertising companies. We disclose information to law enforcement only when legally required.

7.1 Family plans and child lines

Additional child lines are not presently available through self-service. A parent or legal guardian may ask Ev-Com to review a future child-line request, but no child line is activated unless Ev-Com confirms availability and completes an operator review. If child lines become available:

• You confirm you are the parent or legal guardian of the child.
• Monthly charges for child lines are added to your primary invoice — you are billed, not the child.
• You can set a monthly data cap per child line. When hit, the mobile-data line is soft-throttled.
• Optional location sharing is off by default, can be enabled per line, and can be revoked by you at any time. See our Privacy policy for minors for full detail.
• You are responsible for what the child does on the line, including acceptable use and data charges. Current Ev-Com mobile service cannot place voice calls, including 9-1-1 calls.
• When the child turns 19 (age of majority in BC) the line can be transferred to their own account on request.

7.2 Pausing your service

Self-service pausing and resuming are not presently available. Contact Ev-Com for an operator review of any suspension or resumption request. If Ev-Com confirms a pause:

• Monthly billing stops at the next billing cycle — you will not be charged while paused.
• The line cannot use mobile data while paused. Current Ev-Com service does not provide voice or SMS.
• Pausing a line does not create emergency-calling capability. Current Ev-Com mobile service remains data-only.
• Your eSIM profile may be held for up to 90 days. Current data-only service does not provide a customer-accessible voice service or ported voice number.
• Resumption requires operator review. Ev-Com will confirm when service and billing restart.
• Keep your contact and service address current in the portal.

8. Cancellation and Trial Periods

You can cancel your service at any time. Tell us the date you want the cancellation to take effect. We prorate your final bill based on the days you actually used the service.

We offer a 15-day trial period for new contracts. If you self-identify with a disability, we extend this to 30 days. During the trial, you can cancel without fees if you stay under half your data limit and return the equipment in good condition.

We can suspend or cancel your service if you fail to pay a past-due account over $50, or if you break our Acceptable Use Policy.